Understanding Our Banking Options at Koru Casino

We believe that managing your funds should be a straightforward and secure process. At Koru Casino, we have established a comprehensive range of payment methods designed to cater to the preferences of Canadian players, ensuring both ease of use and prompt transaction times. Our commitment is to provide a seamless experience, whether you are making a deposit to start playing or withdrawing your winnings.

Deposit Methods for Canadian Players

We offer a variety of popular and reliable methods for making deposits. These are processed instantly, allowing you to join the games without delay. All our listed deposit options are free of charge from our end, ensuring that the full amount you intend to deposit reaches your Koru Casino account.

This table outlines some of our primary deposit options. We also support a wider range of cryptocurrencies and other popular payment services for your convenience.

Withdrawing Your Winnings

We understand that prompt access to your winnings is important. Our withdrawal process is designed for efficiency. Once your account is verified, most withdrawal methods are processed instantly.

It is important to note that while we process withdrawals immediately, the time it takes for funds to appear in your account can vary depending on the method chosen. For methods like Visa and Mastercard, please allow 3–5 banking days for the transaction to complete. All withdrawals are free of charge from Koru Casino.

Important Considerations for Transactions

To ensure the security of your account and to comply with regulatory requirements, Koru Casino requires Know Your Customer (KYC) verification before processing your first withdrawal. This typically involves submitting copies of identification documents, proof of address, and verification of your payment method. We recommend completing this process at your earliest convenience to avoid any delays in accessing your funds.

Our customer support team is available 24/7 via live chat and email at support@korucasino.com to assist you with any questions regarding deposits, withdrawals, or the verification process. We are committed to transparency and ensuring you have all the information needed for a secure and enjoyable gaming experience.

Understanding Your Payouts at Koru Casino

We understand that a smooth withdrawal process is as important as the games themselves. Our aim is to provide clear, efficient, and secure access to your winnings. This guide outlines our withdrawal policies, including verification requirements, processing times, and limits, to help ensure your experience is as straightforward as possible.

The Withdrawal Process: What to Expect

Initiating a withdrawal is a simple matter of navigating to the 'Cashier' or 'Withdrawal' section within your account. From there, you can select your preferred withdrawal method and enter the desired amount. It is important to note that all withdrawals are subject to our verification procedures. This is a standard practice designed to protect both your account and the integrity of our platform.

Verification Requirements for Withdrawals

To ensure compliance and security, we require all players to complete a Know Your Customer (KYC) verification process before their first withdrawal is processed. While email verification is a prerequisite for receiving your welcome bonus spins, the full KYC process involves submitting a few key documents.

• A valid, government-issued photo ID (e.g., passport, driver's licence, or national ID card) that clearly displays your full name, date of birth, and photograph.
• Proof of address, such as a utility bill or bank statement, dated within the last three months, showing your full name and residential address.
• Verification of your payment method, which may include a screenshot of your e-wallet, a photograph of your card (showing the last four digits and no sensitive information), or confirmation from your cryptocurrency wallet.

These documents are reviewed by our team, and you can track the status of your verification within the 'Documents' tab of your personal profile. Prompt submission of accurate documentation can significantly expedite the withdrawal process.

Withdrawal Methods, Limits, and Timeframes

We offer a range of flexible payment options to suit your needs. Our aim is to process withdrawals swiftly, with most methods offering near-instantaneous transfers once approved. Please review the table below for details on available methods, their limits, and typical processing times.

Please note that while e-wallets and cryptocurrency withdrawals are typically processed instantly, card withdrawals may take 3-5 business days to reflect in your account due to bank processing times. We do not charge any fees for withdrawals, although your payment provider may have its own charges. Withdrawal limits are in place for security and operational efficiency; specific daily, weekly, or monthly limits can be found in the 'Payments' section of your account or by contacting our support team.

Tips for a Smooth Withdrawal Experience

• Ensure all personal information in your profile is accurate and up-to-date.
• Complete the KYC verification process as early as possible, ideally before you need to make a withdrawal.
• Familiarise yourself with the terms and conditions of any bonuses you have accepted, as wagering requirements must be met before bonus funds or associated winnings can be withdrawn.
• If you encounter any issues or have questions, our 24/7 customer support team is available via live chat and email to assist you.