We understand that the security of your personal information is paramount. At Koru, we are committed to protecting your data through robust security measures and clear, transparent policies. Our operations are designed to comply with relevant privacy regulations, ensuring your information is handled with the utmost care.
We process your personal data for specific, legitimate purposes. These include managing your account, providing our services, processing transactions, and ensuring compliance with our legal and regulatory obligations. Where necessary, we also seek your consent for certain data processing activities.
Your security is a core principle at Koru. We employ advanced technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. This includes:
We collect only the information necessary to provide you with a secure and enjoyable gaming experience. This data is used to manage your account, process your deposits and withdrawals, offer customer support, and ensure the integrity of our games. We do not share your personal information with third parties without your explicit consent, except where required by law or for essential service provision.
We are committed to upholding your privacy rights. You have the right to access, rectify, or request the erasure of your personal data. Our dedicated team is available to assist you with these requests and any questions you may have regarding our data protection practices.
We collect certain information to ensure Koru Casino operates smoothly, securely, and in a way that provides you with the best possible experience. Our approach is direct: we gather what is necessary, use it thoughtfully, and protect it diligently. We believe in transparency, so this section outlines the types of data we handle and why.
When you create an account, we collect information to establish and manage your profile. This includes your name, date of birth, and contact details like your email address and phone number. We use this data for identity verification, to communicate important account updates, and to fulfil our regulatory obligations.
This information is retained for as long as your account is active and for a period thereafter as required by regulatory and legal standards. Our commitment to security means this data is stored on protected servers.
To facilitate deposits and withdrawals, we process payment-related data. This includes details about the payment methods you choose, such as bank transfer information, card numbers (handled securely), or cryptocurrency wallet addresses. We also record transaction history, including amounts and dates.
This data is essential for processing your financial activities and for auditing purposes. Transaction records are kept for a duration dictated by financial regulations and our licensing requirements, ensuring complete traceability and security.
When you interact with our platform, we collect technical data. This can include your IP address, device information, browser type, and operating system. We also track your activity on our site, such as pages visited, games played, and time spent on different features.
This information helps us to:
If you opt-in to receive communications, we may use your email address to send you information about new games, promotions, or updates. You can manage your communication preferences at any time within your account settings.
We respect your choices regarding marketing. Data used for these purposes is handled with care, and you have control over how and if we contact you.
Protecting your information is a priority. We employ robust security measures, including 128-bit SSL encryption, to safeguard all data transmitted between your device and our servers. Access to your personal data is restricted to authorised personnel only, and we conduct regular security assessments to maintain a secure environment.
We are committed to transparency and ensuring you have control over your personal information. As a player, you have several rights regarding the data we collect and process. These rights are in line with robust data protection principles, allowing you to manage your information effectively.
We believe in empowering our players. You have the right to access, rectify, and in certain circumstances, request the deletion or restriction of your personal data. Understanding these rights is the first step in exercising them.
To exercise any of your data protection rights, you can contact us directly. We have established clear channels to ensure your requests are handled efficiently and professionally. Your privacy is a priority, and we aim to respond to all verifiable requests within the timeframe stipulated by applicable data protection laws.
| Right | How to Exercise It |
|---|---|
| Access, Rectification, Erasure, Restriction, Objection, Portability | Submit a written request to our Data Protection Officer at support@korucasino.com. Please include sufficient details to allow us to verify your identity and the nature of your request. |
We will require you to verify your identity before processing your request to prevent unauthorised access to your personal information. This verification process is standard practice and helps ensure the security of your data.
For any questions or concerns regarding your personal data and your rights, our support team is available to assist. You can reach us through the following channels:
