Koru Casino: $22,500 Bonus & 3,000+ Games

Getting Started: Your Journey with Koru Casino Begins

We understand that beginning at a new online casino can involve questions. Our aim is to provide a clear and straightforward registration process, ensuring you can begin exploring our games with confidence. Here, we outline the steps involved in creating your Koru Casino account.

The Registration Process: A Step-by-Step Guide

Signing up with Koru Casino is a multi-step process designed for clarity and security. We collect essential information to establish your account and ensure compliance with regulatory requirements. The process is designed to be completed directly on our website.

Account Credentials: You will first provide your email address, mobile number, and set a secure password. This forms the foundation of your Koru account.
Personal Details: Next, we ask for your first name, last name, and date of birth. This information is crucial for identity verification and ensuring you meet our minimum age requirement of 18.
Address Information: You will then be asked to provide your street address, city, province, and postal code. This helps us confirm your location and comply with licensing obligations.
Email Verification: To complete the initial setup and unlock your first rewards, you will need to verify your email address. A confirmation link will be sent to your inbox. This step also grants you an initial 10 free spins, no deposit required.

Verification and Age Confirmation

As a licensed operator, we are committed to maintaining a secure and fair gaming environment. This includes verifying player identities and ensuring all players are of legal age to gamble.

Verification Type	Requirement	Timing
Email Verification	Required	Immediately after registration (unlocks 10 free spins)
Age Confirmation	Minimum age 18	Required during registration and confirmed via KYC
KYC Verification	Required before first withdrawal	Must be completed prior to processing any withdrawals

The Know Your Customer (KYC) process requires specific documentation to confirm your identity and address. This typically includes a government-issued photo ID, proof of address (such as a utility bill or bank statement dated within the last three months), and verification of your payment method. Completing this promptly ensures a smooth experience when you wish to withdraw your winnings.

Moving Forward: Accessing Your Account and Support

Once your account is established and verified, you can log in using your registered email and password. Should you ever forget your password, a recovery option is available through the 'forgot password' link. Our platform is designed for ease of use, and we are here to assist if you encounter any issues during or after the registration process.

Understanding Our Verification Process: Why It Matters

At Koru Casino, we are committed to providing a secure and trustworthy environment for all our players. A core part of this commitment involves a verification process known as Know Your Customer (KYC). This process is not unique to Koru; it is a standard requirement for licensed online gaming operators worldwide, designed to protect both the player and the integrity of the platform.

The primary reasons for KYC are to prevent fraudulent activities, such as identity theft and money laundering, and to ensure that all our players are of legal gambling age. By verifying your identity, we uphold regulatory standards and contribute to a safer online gaming ecosystem. This diligent approach ensures that Koru operates responsibly and maintains its license from the Tobique Gaming Commission.

What Documents Are Typically Requested?

To complete the KYC process, we generally require three types of documentation. These are standard for most regulated online casinos and help us confirm your identity, address, and the legitimacy of your payment methods.

**Government-Issued Photo ID:** This can be a copy of your passport, driver's licence, or national identity card. It must clearly display your photograph, full name, and date of birth.

**Proof of Address:** A recent document, typically dated within the last three months, such as a utility bill (electricity, water, gas), a bank statement, or an official government correspondence. This document should confirm your current residential address.

**Payment Method Verification:** Depending on the deposit method you used, this might involve a screenshot of your e-wallet, a clear photo of your credit/debit card (showing only the last four digits and the cardholder's name), or confirmation from your cryptocurrency wallet. This step verifies that you are the rightful owner of the payment instrument.

What to Expect Regarding Review Times

We understand that prompt processing is important. Our dedicated team reviews submitted documents as quickly as possible. While exact times can vary depending on the volume of submissions, we aim to complete most verifications within 24 to 72 hours of receipt. Players will be notified via email if further information is required or once their verification is successfully completed. It is important to note that KYC checks are mandatory before your first withdrawal can be processed.

Tips for a Smooth Document Upload

To help ensure your verification process is as straightforward as possible, we recommend following these simple guidelines when uploading your documents:

**Ensure Clarity:** All documents must be clear, legible, and free from any glare or obstructions. The important details (name, date of birth, address, expiry dates) should be easily readable.

**Full Documents:** Please submit the complete page for your proof of address. Partially visible or cropped documents may not be accepted.

**Valid Expiry Dates:** For identification documents, ensure they are not expired.

**No Editing:** Do not use any photo editing software to alter the documents. We require original, unaltered copies.

**Appropriate File Format:** Most common image formats such as JPG, PNG, or PDF are acceptable. Large files may take longer to upload.

By following these steps, you help us process your information efficiently, allowing you to enjoy your gaming experience without unnecessary delays. Our support team is also available 24/7 via live chat and email should you have any specific questions about the verification process or document submission.