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Our Approach to Responsible Play at Koru Casino

At Koru Casino, we are committed to providing a secure and enjoyable gaming environment. Our operations are guided by a clear understanding of the responsibilities that come with offering online casino entertainment. We believe that a player's experience should be built on a foundation of trust and safety, which is why we have implemented a comprehensive framework to support responsible gambling practices.

Ensuring a Safe Environment for All Players

Our commitment to player well-being begins with strict adherence to legal age requirements. All players must be a minimum of 18 years of age to register and participate in any gaming activities. This policy is enforced through our registration and Know Your Customer (KYC) verification processes to ensure that only eligible individuals access our platform. This is a fundamental aspect of our licensing obligations with the Tobique Gaming Commission.

Beyond age verification, we provide a robust suite of tools designed to give players control over their gaming habits. These tools are accessible directly within a player's account and can be adjusted as needed. We encourage all players to familiarise themselves with these options as part of a mindful gaming approach.

Understanding the Risks of Gambling

While casino games are designed for entertainment, it is important for all players to be aware of the inherent risks associated with gambling. The outcomes of casino games are based on chance, and there is no guaranteed method for winning. Chasing losses or playing with funds that are not disposable can lead to financial difficulties and other personal challenges. We believe that informed players are better equipped to make responsible decisions.

We partner with organisations dedicated to supporting individuals who may be experiencing gambling-related harm. Resources are readily available through our platform and external support networks for those who seek assistance.

Responsible Gambling Tools at Your Disposal

To support our players in maintaining healthy gaming habits, we offer a range of self-management tools:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Loss Limits: Define the maximum amount you are willing to lose within a specific period.
  • Wager Limits: Control the total amount you can wager over a set timeframe.
  • Cooling-Off Periods: Temporarily block access to your account for a chosen duration (e.g., 24 hours, 1 week, 1 month).
  • Self-Exclusion: For a more significant break, you can choose to self-exclude from our casino for a defined period, ranging from six months to permanent.

Each of these tools can be managed directly from your account settings. We recommend exploring these options to establish boundaries that align with your personal preferences and financial situation.

External Support and Resources

We are committed to player safety and recognise the importance of external support. If you or someone you know needs assistance with gambling-related issues, the following resources are available:

  • ConnexOntario — Problem Gambling Helpline (1-866-542-3535)
  • Gamblers Anonymous Canada (www.gamblersanonymous.org)
  • GamCare (www.gamcare.org.uk)
  • Gambling Therapy (www.gamblingtherapy.org)

Managing Your Play: Tools for Responsible Gaming at Koru Casino

At Koru Casino, we believe in providing a secure and enjoyable gaming environment. This includes offering a comprehensive suite of tools designed to help you manage your play effectively. These features are readily available within your player account and can be adjusted at any time to suit your preferences and comfort level.

Setting Limits for Controlled Play

We offer several types of limits to help you maintain control over your gaming activity. These are designed to be practical and easy to implement, ensuring you can set boundaries that align with your personal gaming habits.

  • **Deposit Limits:** Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly).
  • **Loss Limits:** Define the maximum amount you are willing to lose within a given timeframe (daily, weekly, or monthly).
  • **Wager Limits:** Establish a maximum amount you can wager on a daily, weekly, or monthly basis.

To adjust any of these limits, please navigate to the 'Responsible Gaming' section within your account settings. Increases to limits will take effect after a mandatory waiting period to allow for thoughtful consideration, while decreases are applied immediately.

Taking a Break: Time-Outs and Self-Exclusion

For those times when you wish to step away from gaming temporarily or permanently, Koru provides robust options. These features are crucial for ensuring that your gaming remains a form of entertainment.

OptionDurationActivation
Cooling-Off PeriodFrom 1 week to 3 monthsSelf-managed via account settings.
Self-ExclusionFrom 6 months to permanent exclusionSelf-managed via account settings. Permanent exclusion requires direct confirmation with our support team.

During a cooling-off period or self-exclusion, you will be unable to log in, deposit funds, or place bets. Once a self-exclusion period is active, it cannot be reversed during its term.

Reality Checks and Account Access

To help you stay aware of your gaming duration, we offer a 'Reality Check' feature. This allows you to set reminders at chosen intervals (e.g., every 30 or 60 minutes) that will pause your game and display your session time and current balance. You can activate this feature in your account settings.

We also maintain a secure login process. All game rounds are completed server-side, meaning that even if your connection is interrupted, your play is secured. If you require assistance with any of these tools or have questions about responsible gaming, our 24/7 customer support is available via live chat and email at support@korucasino.com.

Our Commitment to Responsible Play

At Koru, we are committed to providing a safe and enjoyable gaming environment. We understand that for some, gambling can become a problem. We offer a comprehensive set of tools and resources to help our players maintain control. Your well-being is our priority.

Tools for Player Protection

We provide a range of self-management tools directly within your account. These are designed to help you set boundaries and manage your gaming activity effectively.

  • Deposit Limits: Set a maximum amount you can deposit within a specified period.
  • Loss Limits: Define the maximum amount you are comfortable losing.
  • Wager Limits: Cap the total amount you can wager.
  • Cooling-Off Periods: Take a short break from gambling, ranging from one week to six months.
  • Self-Exclusion: A more definitive step, allowing you to exclude yourself from accessing the casino for a period of six months up to permanent exclusion.

Seeking External Support

If you or someone you know needs additional support, there are several reputable organizations available to help. We encourage you to reach out to them if you have concerns about gambling.

OrganizationContact Information / Website
ConnexOntario (Problem Gambling Helpline)1-800-522-4700 or https://www.connexontario.ca/
Gamblers Anonymous Canadahttps://www.gamblersanonymous.org/
GamCarehttps://www.gamcare.org.uk/
Gambling Therapyhttps://www.gamblingtherapy.org/
Centre for Addiction and Mental Health (CAMH)https://www.camh.ca/

Guidance for Concerned Friends and Family

If you are concerned about a friend or family member's gambling habits, approaching the subject with care and understanding is important. Open communication is often the first step.

  • Express your concerns calmly and without judgment.
  • Listen to their perspective and acknowledge their feelings.
  • Encourage them to explore the responsible gambling tools available on our site.
  • Suggest seeking professional help from the support organizations listed above.
  • Offer your support throughout their journey towards healthier habits.

Age Verification and Responsible Gambling

We strictly enforce a minimum age of 18 for all players. Robust identity verification processes, including Know Your Customer (KYC) checks, are in place to confirm age and identity before withdrawals are processed. We also recommend the use of parental control software for households with minors.